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Your rights
Flight cancellation compensation
You may be entitled up to £730 flight delay compensation.
Unfortunately travel doesn’t always go according to plan. Read on to find out what your air passenger rights are and how to claim flight cancellation compensation.
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Flight cancellation compensation
1. What are flight cancellations?
2. When Are You Entitled To Flight Cancellation compensation?
i. Your flight was cancelled
ii. Your Cancelled Flight Was From Or Within The EU
iii. The Cancelled Flight Was The Airline's Fault
Lastly, only if the airline was responsible for the destruction are you eligible for cancelled flight compensation.
This includes:
Operational Issues
The flight was unable to arrive on time due to the airline’s mismanagement of crew planning.
Airplane Rotation Issues
The aircraft arrived late from its previous flight, causing a delay in flying your route.
Airplane Technical Issues
The flight was cancelled due to a manufacturing flaw or something breaking down in the plane.
Was your flight cancelled in the last 3 years?
3. When are you not entitled to flight delay compensation?
i. Advance notice
ii. Extraordinary circumstances exception
iii. Snow as a 'serious adverse weather condition'
iv. Airline strikes not under extraordinary circumstances
v. Exclusion for free or reduced fare travellers
vi. Cancelled flights: Re-routing
4. How much compensation can you get for a cancelled flight?
5. Flight cancelled?
Here are some handy tips.
- Keep your boarding pass and other travel documents safe.
- Inquire about the reason for the flight cancellation.
- Request an alternate flight to your destination or a refund.
- Note the arrival time at your destination.
- Ask the airline to cover your meals and refreshments.
- Avoid signing anything or accepting offers that might waive your rights.
- Ensure the airline provides you with a hotel room, if needed.
- Retain receipts for any additional expenses incurred due to the cancelled flight.
How it works:
As simple as fly.
Submit your details in minutes and instantly see if you are eligible for compensation.
Our team of specialists will fight for your rights and handle your claim from A to Z.
As soon as we receive compensation we send you your money.
6. FAQs About Cancelled Flight Compensation
In most cases, yes. Cancelled flights often qualify for compensation under Regulation EC 261 in Europe, the parallel law in the UK, and ANAC 400 in Brazil. You may be owed compensation if your replacement flight delays your arrival by 2 hours or more, if the cancellation occurred less than 14 days before departure, and if it was not due to circumstances beyond the airline’s control.
Claiming compensation for cancelled flights due to bad weather can be complicated. Most cancellations caused by bad weather are considered extraordinary circumstances, meaning the airline is not accountable as it was beyond their control. However, if other airlines managed to take off on time under similar weather conditions while your flight was substantially delayed, you may be eligible for compensation.
The time limit to claim compensation varies depending on the country and the specific laws governing the airline. It is determined by factors like the law under which you’re claiming, the airline’s headquarters, or the jurisdiction of the court handling airline cases.
The amount of compensation ranges from £110 to £730, depending on the distance of your scheduled flight and the total delay at your final destination.
You have three options to claim compensation: use a specialist service like Claim n win, engage a solicitor (but this may involve high upfront costs), or contact the airline directly to present your case.
Brexit has not significantly changed UK passengers’ flight cancellation rights. UK travellers can still claim up to £520 for eligible flight cancellations when departing from or arriving in the UK on a UK airline. The UK introduced “retained EU law,” which incorporates many EU laws into UK legislation. While the two laws are similar now, they may diverge over time due to ECJ rulings affecting only EU law.
Have a different question?
Pop in your details and a member of our team will get back to you within 24 hours.