Frequently asked questions

Travel complications are just complicated. Find answers to all the most frequently asked questions, and remember our expert team is always happy to assist you.

Claim ‘N Win is a justice-as-a-service web application helping travelers worldwide claim cash compensation for travel disruptions like missed, cancelled, delayed flights, and luggage issues.
Yes, our team comprises top-notch travel legal experts with over 5 years of successful claim resolution. Your claim will be handled personally by a dedicated legal travel expert accessible via your dashboard.
Claim ‘N Win offers a hassle-free online claim solution for frustrated passengers. We provide a free claim eligibility and compensation calculator, process valid claims for free, and ensure you get paid.
To act on your behalf, we request you to sign an assignment contract, allowing us to collect compensation on your behalf. It’s solely used for compensation collection purposes.
Providing your phone number expedites the resolution process. We can reach you quickly if there are any questions about your claim.
Yes, we comply with all EU data protection laws. Your data is stored securely on heavily protected servers.
IDs are necessary to verify your identity, and once compensation is paid, your ID details are removed from our servers.
Yes, you can upload required documents anytime through your account or send them to the dedicated email address provided.
Monitor your claim’s status in your personal dashboard. You’ll receive notifications for every new development.
If the claim is settled amicably, a Settlement Fee is charged. Refer to our Pricing List for detailed information.

In court victories, a Legal Action Fee is charged in addition to the Settlement Fee. Refer to our Pricing List for details. No charges apply if the claim is unsuccessful.

Claims are typically settled in 4 to 6 weeks. However, processing time varies based on the carrier, season, and case complexity. We pursue claims rigorously, even in court if needed.
Processing time varies based on carrier efficiency, seasonal factors, and claim volumes. Rest assured, we persist until resolution, even if it takes several months.
Upon amicable settlement, compensation is transferred to your bank account within 30 days after it reaches our account.
Contact your assigned legal expert immediately. Airlines might offer less than your entitlement; we ensure you receive the full compensation as per the law.
Yes, if you believe your claim was wrongly rejected by the carrier, you can initiate a claim with us.
Yes, unlike others, Claim ‘N Win systematically claims additional compensation when warranted by the situation, ensuring you receive maximum compensation.
Claim ‘N Win’s senior legal team and partners decide based on legal merits. We keep you informed throughout the decision-making process.
No, Claim ‘N Win covers all extra costs, including court and attorney fees. You owe nothing if we lose; only the Legal Action Fee is charged upon winning. See our Pricing for details.
On average, the court phase lasts approximately 12 months for successful claims.

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